dgb99's Privacy Policy

1 Introduction and Applicability

dgb99 ("we", "us", or "the platform") provides a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy ("Policy") tells you how dgb99 collects your personal information, how that information is used, and how we ensure the protection of your data.

By browsing, registering on, or using the services of our website dgb99.cam, you are giving your consent to accept the terms of this Policy. If you do not agree with any term of this Policy, please do not use our services and contact us directly.

2 What Information We Collect

When creating an account on dgb99 and using our services, we may collect the following types of information:

2.1 Information You Provide

• Full name, date of birth, and nationality
• Email address and contact details
• National ID (NID) or passport number (for verification purposes)
• bKash, Nagad, Rocket, or Upay number and bank account details
• Username and password
• Optional profile information (such as preferred language)

2.2 Automatically Collected Information

• IP address and device type and operating system
• Browser type and version
• Cookies and session data
• Page visits, time spent, and click information
• Gameplay history, betting, and transaction records
• Login time and date

2.3 Information Received Through Third Parties

• Information received through identity verification service providers
• Transaction confirmations from payment processors such as bKash, Nagad, Rocket, and Upay
• Information from fraud prevention and risk assessment services

3 Purposes of Using Information

dgb99 uses collected information only for specific and legitimate purposes. Our primary purposes are described in detail below:

3.1 Account Management and Service Delivery

• To create, manage, and ensure the security of your account
• To process financial transactions including deposits and withdrawals
• To provide bonuses, promotions, and VIP benefits
• To ensure gaming services and technical support
• To provide 24/7 customer service

3.2 Legal Compliance and Security

• To comply with Anti-Money Laundering (AML) regulations
• To complete KYC (Know Your Customer) verification
• To prevent fraud, abuse, and unauthorized access
• To ensure access for minors is firmly blocked
• To enforce responsible gaming policies

3.3 Improved Service and Communication

• To customize your gaming experience according to your preferences
• To inform you about new games, promotions, and updates (with your consent)
• To improve platform performance and user experience
• To resolve technical issues and provide support

4 Information Sharing and Disclosure

dgb99 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Partners

Only relevant information is shared with our approved payment partners (bKash, Nagad, Rocket, Upay, and bank service providers), identity verification services, and technology infrastructure providers. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

We may be legally required to disclose information based on a court order, directive from a regulatory authority, or a lawful request from a law enforcement authority.

4.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity — provided that equivalent protections under this Policy are ensured.

5 Cookies and Tracking Technologies

dgb99 uses cookies and similar tracking technologies to operate the website smoothly and to improve your experience.

5.1 Types of Cookies

• Essential Cookies: Essential for login sessions, security tokens, and core platform functionality
• Functionality Cookies: Remember your language preferences, gaming settings, and UI customizations
• Analytics Cookies: Collect information to understand platform usage patterns — data remains anonymous
• Security Cookies: Used to detect fraudulent activity and unauthorized logins

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, disabling some cookies may cause certain features of the platform to not work properly.

6 Data Security Measures

dgb99 has adopted industry-standard technical and organizational measures to ensure the highest level of security for your information:

• SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted
• Data Encryption at Rest: Stored sensitive information is protected with strong encryption algorithms
• Access Controls: Strict role-based access controls — only authorized staff can view the information they need
• Security Audits: Regular third-party security assessments and vulnerability testing are conducted
• Two-Factor Authentication: Option to enable 2FA as an additional security layer on your account
• Firewall and DDoS Protection: Our infrastructure is equipped with modern network security measures
• Data Backups: Regular secure and encrypted backup systems are maintained

7 Data Retention Period

dgb99 stores your information only for as long as necessary. Specific retention periods are as follows:

• Active Account Information: Retained for as long as the account remains active
• Financial Transaction Records: A minimum of 5 years as required by law
• KYC Verification Documents: Retained after account closure as required by legal obligations
• Gameplay Logs and Activity Data: For as long as necessary for responsible gaming and fraud prevention
• Support Communications: 3 years from the date of last contact
• Marketing Consent Data: Deleted after consent is withdrawn

Upon a request to close or delete an account, information beyond legal obligations is securely deleted as quickly as possible.

8 Your Rights and Controls

As a registered user of dgb99, you have the following rights over your own information:

8.1 Data Access

You can request a complete copy of what information we hold about you.

8.2 Data Correction

If your information is incomplete, incorrect, or outdated, request a correction through account settings or support.

8.3 Unsubscribe from Marketing Communications

To stop receiving promotional emails or notifications, use the "Unsubscribe" option in your account settings or contact our support.

8.4 Account Closure and Data Deletion

You can request to close your account and delete your personal information. Due to legal obligations, some information may need to be retained for a specified period.

8.5 Data Portability

We can provide a copy of your information in a structured and commonly used format.

9 Protection of Minors

dgb99 is for individuals who are 21 years of age or older only. We do not knowingly collect any information from minors. Age is verified at registration and government-issued identification may be requested for further verification in suspicious cases.

If we learn that information from a minor has been accidentally collected, we will immediately delete that information and close the associated account. If you have any information about this, please notify our support team.

10 Policy Changes and Updates

dgb99 may update this Privacy Policy from time to time. This Policy may be revised due to changes in law, technology, or business practices.

For significant changes, we will notify you in the following ways:

• A notice will be sent to your registered email address
• A notification will be shown when you sign in to the platform
• The date of change on this page will be updated

Continued use of the platform after changes will be considered as your consent to accept the terms of the updated Policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

12 Related Policies and Terms

This privacy policy forms a complete legal framework together with the following documents of dgb99. Please review these documents as well:

• Terms & Conditions — General terms for using the platform
• Responsible Gaming — Guidelines on safe and responsible gaming
• About Us — Detailed information about dgb99
• FAQ — Answers to common questions